Delivery Timeframes

We strive to deliver your orders as quickly as possible. Standard delivery typically takes 3-5 business days from the date of dispatch.

Please note that delivery timeframes are estimates and may vary depending on your location and other external factors such as weather conditions or public holidays.

Shipping Partners

To ensure reliable and efficient delivery, we work with the following trusted shipping partners:

• Ram Hand to Hand
• Fastway
• Courier Guy
• Internet Express
• SkyNet

We select the most appropriate carrier based on your location to ensure you get the best possible rate and service.

Shipping Costs

Shipping costs are calculated based on the delivery address, package weight, and dimensions. The exact shipping cost will be displayed at checkout before you complete your purchase.

We occasionally run free shipping promotions, which will be clearly advertised on our website when available.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.

If you have any questions about your shipment, please contact our customer service team at orders@therealhennies.co.za

Shipping Restrictions

We currently ship to all major cities and towns within South Africa. If you are unsure whether we deliver to your area, please contact us before placing your order.

Certain products may have additional shipping restrictions due to their nature. These restrictions will be clearly indicated on the product page.

Delivery Issues

In the event of a failed delivery attempt, the courier will leave a notification and may attempt redelivery or hold your package at their depot for collection.

If your package is returned to us due to an incorrect address or failed delivery attempts, you may be responsible for the cost of reshipping.

Terms and Conditions

By placing an order with Hennie's, you agree to the following terms and conditions:

• Hennie's is not liable for any delays caused by shipping carriers or circumstances beyond our control, including but not limited to weather conditions, natural disasters, or civil unrest.
• It is the customer's responsibility to provide accurate shipping information. Hennie's is not responsible for deliveries to incorrect addresses provided by the customer.
• Customers are responsible for any customs duties, taxes, or import fees that may apply to international shipments.
• Risk of loss or damage to products passes to the customer upon delivery of the products to the shipping carrier.
• Hennie's reserves the right to change shipping carriers at our discretion to ensure the best service.
• In case of damaged packages, customers must report the damage within 48 hours of delivery with photographic evidence.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at orders@therealhennies.co.za

We are committed to providing you with the best possible shopping experience and will work with you to resolve any shipping issues that may arise.